Welcome to Baby Furniture Store! We’re here to help make your nursery shopping experience as smooth as possible. Below you’ll find answers to our most common questions about products, shipping, payments, and more. If you don’t find what you’re looking for, our parent-experts are always happy to help at [email protected].
About Our Store
1. What kind of products do you offer?
We specialize in high-quality baby essentials including cribs, bassinets, strollers, diaper care products, nursery decor, and more. Our carefully curated selection focuses on safety, functionality, and style to help create the perfect nurturing space for your little one.
2. Where are you located?
Our family-owned warehouse is located at 439 Crestmont Dr, Oakland, US 94619. We ship worldwide (excluding some remote areas in Asia and other regions).
Product Questions
1. How do I choose the right crib for my baby?
All our cribs meet strict safety standards. Consider your nursery space, desired features (like conversion options), and design preferences. Our cribs range from classic to modern styles, with options to grow with your child through toddler years.
2. Are your baby monitors easy to set up?
Yes! Our baby monitors come with clear instructions and most parents find them simple to install. We select models with intuitive controls and reliable connectivity to give you peace of mind.
3. What makes your diaper creams different?
We carry only pediatrician-recommended brands that are gentle on baby’s skin, free from harsh chemicals, and clinically proven to prevent and treat diaper rash effectively.
Shipping & Delivery
1. How long does shipping take?
• Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95)
• Free Shipping (EMS): 15-25 business days after dispatch (orders over $50)
Please allow 1-2 business days for order processing before dispatch. For time-sensitive items like cribs, we recommend ordering 6-8 weeks before your due date.
2. Do you offer international shipping?
Yes! We ship globally except to some remote areas. During checkout, our system will confirm if we can deliver to your location. International customers may be responsible for customs fees or import taxes.
3. How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. This includes your tracking number, estimated delivery date, and a link to follow your package’s journey.
Payments & Security
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our trusted payment partners.
Returns & Exchanges
1. What is your return policy?
We want you to be completely satisfied. You may return most items within
15 days of delivery if they don’t meet your expectations. Please see our complete
Returns Policy for details and exceptions.
2. How do I initiate a return?
Please email us at
[email protected] with your order number and reason for return. We’ll guide you through the simple process and provide a return authorization if applicable.
3. Who pays for return shipping?
Customers are typically responsible for return shipping costs unless the return is due to our error or a defective product. We’ll clarify this when you initiate your return.
Account & Technical Support
1. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.
2. How can I update my account information?
Log in to your account and navigate to “Account Settings” where you can update your personal details, shipping addresses, and preferences.
Still Have Questions?
Our team of parent-experts understands the importance of getting everything just right for your little one. Don’t hesitate to reach out for personalized assistance at [email protected].
From our family to yours, thank you for trusting us to help create your baby’s perfect nurturing space.
